Installation & Troubleshooting Liquid Handling systems (Automatic & Manual), Incubators (Vibration-free/Peltier based system), Multi-rack Scanners, etc. equipment issues, quickly made plans for repairs and monitored use to rectify issues.
Basic troubleshooting, installation, maintenance and repair on designated equipment.
Completing Preventative Maintenance and field modifications.
Ordering and managing repair parts cycle times.
Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists or clients as appropriate.
Provide guidance and demo to customer regarding usage of Instrument.
Responding immediately to equipment breakdowns.
Maintaining customer satisfaction rate.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
Utilizing the escalation process to resolve customer service delivery issues.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Adhering to current regulatory requirements to include, but not limited to FDA.
Requirements/Desired Skills –
Must have experience servicing diagnostic imaging equipment.
Strong problem-solving skills.
Should have good communication skills and punctual at work.